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Frequently Asked Questions (FAQ)

Why do the exchange prices of electricity in the app differ from those of Nord Pool?

On the Nord Pool website, prices are displayed in the CET/CEST time zone. In the Celeon app, prices are displayed in user region time zone.

Why do the exchange prices of electricity in the Celeon app differ from those of electricity seller?

The prices displayed by electricity seller may include VAT.

Why does my Celeon device not connect to Wi-Fi?

Please make sure that your router is transmitting Wi-Fi signals at a frequency of 2.4 GHz.